Download Welcome Package

Once a WTIS registration is processed, the LRAs download the Welcome Package (contains WTIS credentials and temporary password) from the request list.

Important: The welcome package is only available for 28 days.
  1. Log into the WTIS.
  2. Look for the appropriate request in the request list, use the Advanced Filters as necessary (i.e. filter by user name).
  3. Click the icon to download the welcome package.
Note: This button is only available for:
  • Add or reinstate requests that have a status of complete
  • 28 days
  1. Choose from three options for the Word document: Open, Save or Cancel.

LRAs should distribute credentials in a timely and secure manner.  LRAs should adhere to their facility’s policies regarding privacy and security when distributing credentials.

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