Manage Requests

Use the Requests section to manage submitted requests, there are two main sections:

Advanced Filter for Requests: used to refine the list of requests displayed.

List of Requests: displays requests that have been submitted, see details below.

Tip: Mandatory fields are denoted with a red bar and respond dynamically. As mandatory fields are filled, the red bar disappears. Additional fields may be marked as mandatory based on the user's entries and selections.

List of Requests

This section displays requests submitted by your facility LRAs, the requests displayed may be refined using Advanced Filters. See column descriptions below.

Sort the List of Requests

Click on any column heading in the List of Requests section to sort by that column – click once to sort in ascending order, click again to sort in descending order (i.e. sort alphabetically, by date).
The default sorting for the List of Requests is by Status (Pending > In Progress > Completed/Rejected > Canceled) and Created Date for the last 30 days.

View Request details

Click on the user’s name to view the request details.

List of Requests Column Descriptions

Column	Description
Name	Displays users last name, first name. Click to review request details.
LOB	The LOBs associated to this user i.e. ALC, Surgery, DI
Profile Type	The WTIS profile that was last requested for this user
Action	Indicates the type of request: Add, revoke, suspend, reinstate
Status	Status of the LRA’s WTIS User Registration request In- progress: Ontario Health resource has started processing the request and it cannot be updated. Pending: request has been submitted, it cannot be updated but may still be cancelled . Completed: request completed Rejected: Ontario Health has rejected the request, see Implementation Notes within the Request Details for why the request was rejected. Cancelled: An LRA cancelled this request
Created Date	Date request was created
Created by	Displays first and last name of the LRA who created this request
Tasks	The buttons indicate potential tasks that may be performed for a request, the availability of the buttons depends on the status of the request. Cancel Request Download Welcome Package Create Request from Rejected

Also see: Extract Request List to Excel