Training

Training content is produced by the Access to Care (ATC) Training Team at Ontario Health. Dates and times of scheduled training webinars can be found in the Call Calendar on the ATC Information Site.

Note: For recordings of 'What's New in eCTAS', see the Release Notes & What's New Videos page.

Webinar Recordings and eLearning

Clinical End User Training

Title	Suggested Audience	Integration Level	Description	Click to Watch
eCTAS Train the Trainer for Application Basic and Complex: PART 1	Hospital Resources responsible for training triage nurses on how to use the eCTAS application Other eCTAS supports are welcome to attend i.e., Clinical Educator, Super Users, Technical Leads, Project Manager, Triage Nurses	Basic	Learn how to use and train others on key features of the eCTAS application including: Information for trainers Logging in and navigation Core features and screens: Infection Control, Patient Presentation, Triage Assessment Patient queues: Pretriaged, Triaged and TOA Updating patient information Transfer of Accountability (TOA) Printing the patient triage record Resources	Webinar Recording (2 hrs, 6 mins) Introduction (35 seconds) Information for Trainers (8 mins) Logging In & Navigation (11 mins) New Patients (28 mins) Pretriaged Patients Queue (40 mins) Triaged & TOA Patients Queues (13 mins) Resources (8 mins) A presentation is available for Clinical Educators to use to train staff. It can be downloaded from the ATC Information Site.
		Complex
		Web Service
		Certification
eCTAS Train the Trainer for Application Basic and Complex: PART 2	Hospital Resources responsible for training triage nurses on how to use the eCTAS application Other eCTAS supports are welcome to attend i.e., Clinical Educator, Super Users, Technical Leads, Project Manager, Triage Nurses	Basic	This session provides follow up training for resources who attended eCTAS Train-the-Trainer PART 1 and covers topics such as: Generating clinically appropriate CTAS scores Special Features & Alerts Case examples Troubleshooting Downtime Contingency Clinical Documentation Errors	Webinar Recording (53 minutes) Introduction (1 min, 30 secs) Generating Clinically Appropriate CTAS Scores (45 mins) Special Features (18 mins, 30 secs) Troubleshooting (8 mins) Resources (38 secs) A presentation is available for Clinical Educators to use to train staff. It can be downloaded from the ATC Information Site.
		Complex
		Web Service
		Certification
Triage Errors Training	Nurses Nurse Educators/Trainers eCTAS Coordinators Registration Clerks/resources who handle records triaged in error	Basic	Learn about: The responsibilities of the nurse with access to more than 1 hospital site How to manage: Patients triaged at an incorrect location Visits triaged under the incorrect patient’s name Clinical documentation errors	Webinar Recordings (15 minutes)
		Complex
		Web Service
		Certification

System Administration Training

Title	Suggested Audience	Integration Level	Description	Click to Watch
eCTAS Facility Role Administrator (FRA)	Resources responsible for managing access are (i.e., eCTAS Facility Role Administrator)	Basic	New eCTAS Facility Role Administrators (FRA) - previously referred to as eCTAS Roles Coordinators (eRCs) - should listen to all the tutorials listed. Learn about FRA responsibilities, processes for managing user access to eCTAS and how to use the Site Role Management feature (via the Administration Console) to assign and remove sites/roles.	FRA Responsibilities and Processes (18 minutes) Read eCTAS User Roles Read Logging in Assign Sites and Roles (6 minutes) Remove Sites and Roles (5 minutes)
		Complex
		Web Service
		Certification
eCTAS Site Extracts	Resources who need to view and analyze eCTAS data (i.e. ED Managers, Clinical Educators or ED Directors)	Basic	Learn about Site Level Extracts, how to generate an extract, suggested data analysis techniques in Excel.	Webinar Recording (63 minutes)
		Complex
		Web Service
		Certification
eCTAS Registration View	Resources required to access or print records for their site, or manage records that are triaged in error (i.e. ED Managers, Clinical Educators, ED Directors)	Basic	Learn about the eCTAS Registration View, accessing and printing patient records, looking up past patients, indicating records that have been triaged in error.	Webinar Recording (53 minutes)
		Complex
		Web Service
		Certification
HL7 Message Viewer	Resources responsible for monitoring HL7 messages (i.e., Hospital Technical Leads, eCTAS Coordinators)	Basic	Learn about eCTAS HL7 Message Viewer (what it is and who can access it), navigation and troubleshooting.	Webinar Recording
		Complex
		Web Service
		Certification