Removing Records with an Incorrect Patient Name

Scenario: A nurse triages Patient A under Patient B’s name. Both patients are under the nurse’s care so there is no privacy breach, but the incorrect record must be pulled from your site data using the eCTAS Registration View. Removing this record (a) supports data quality at your own site, and (b) prevents the incorrect record from being exposed to other sites via Previous Visit Flags in the eCTAS Clinical Application.

Important: For Application Basic and Complex only, as a first step, immediately apply a Transfer of Accountability (TOA) to the patient with the TOA note “Triaged under incorrect patient”. For Web Service and Certification hospitals, the patient record will automatically be TOA’d.

For All Integrations

Re-triage Patient A under their correct name
Notify your Registration Clerk or appropriate hospital resource of the error
Registration Clerks or other appropriate hospital resources must login to the eCTAS Registration View, locate the incorrect record in Past Record Lookup, and apply the action ‘Mark As Triaged In Error’. This will prevent the record from appearing in Previous Visit Flags in the eCTAS Clinical Application. Registration clerks can refer to eCTAS Registration View documentation for detailed instructions on how to locate and indicate records as triaged in error.

Important: eCTAS Visit Triaged Under Incorrect Patient Forms will no longer be accepted or processed. Facilities should follow the process above to self-manage visits triaged under an incorrect patient name.