Hospital Operational Support Resources

Hospital operational support resources must be established to support eCTAS, see descriptions below.

eCTAS Coordinators

Must work closely with hospital operational support resources.
Should know who these resources are, how to contact them, and what the scope of their responsibilities are.
Will need to regularly engage and coordinate with these resources to delegate operational support responsibilities and resolve issues that may arise. For example, a Triage Nurse may report a technical issue with eCTAS to your hospital Help Desk or Technical Lead. eCTAS Coordinators should have processes in place that allow them to effectively coordinate with these operational support resources, stay informed of the issue and escalate it to ATC as required.

eCTAS Clinical Lead

Provides quality and accurate clinical information for your facility
Addresses clinical questions specific to the use of eCTAS
Champions the clinical adoption of eCTAS as a decision support tool that standardizes the provincial application of CTAS guidelines
Supports the dissemination of clinical updates to eCTAS
Supports the flow of clinical information related to eCTAS
Ensures there is always a knowledgeable resource available within your facility to support and train new users

eCTAS Technical Lead

Coordinates downtime resolution and recovery activities
Provides expertise and support to assist in troubleshooting technical issues
Supports the implementation of technical changes to eCTAS

Note: Technical Leads and resources at Application Complex hospitals involved in monitoring HL7 messages should also refer to the HL7 Message Viewer section of this Help Site.

eCTAS Registration Authority (RA)

The facility resource that is responsible for designating your hospital's first eCTAS Facility Role Administrator, see Establishing your first eCTAS Facility Role Administrator.
May be the same person as your facility's Legally Responsible Person.
Usually a CEO, CIO, etc..

Legally Responsible Person (LRP)

The facility resource that is responsible for designating your hospital's ONE® ID LRA
May be the same person as your facility's eCTAS RA.
Usually a CEO, CIO, etc...

eCTAS Facility Role Administrator (FRA)

Responsible for managing access to eCTAS for facility staff using the Site Role Management, for more details see About eCTAS Facility Role Administrators

ONE® ID Local Registration Authority (LRA)

Responsible for managing ONE® ID accounts for facility staff using the ONE® ID Access and Management system. The ONE® ID LRA may be the same person as the eCTAS Facility Roles Administrator.

Hospital Help Desk

Your Hospital Help Desk along with the eCTAS Coordinator and Technical Lead is responsible for the dissemination of service interruption notices from Ontario Health to appropriate stakeholders and end users at your hospital. Hospital Help Desk Resources should understand how eCTAS is integrated with other systems in their hospital and communicate any interface downtime to Ontario Health (HIS, HL7 etc).

To avoid service interruption, any changes to the network infrastructure should be communicated to Ontario Health as soon as possible. These may include changes to:

IP Addresses
Hardware/Software changes
Firewalls

Changes to Support Roles

When your hospital implemented eCTAS, names and contact information for each of the above hospital operational support resources were provided to Ontario Health. eCTAS Coordinators are responsible for ensuring this information is kept current. Changes to support role information should be submitted via Facility Roles on the ATC Information Site. For detailed information on using Facility Roles, refer to the ATC Online Help.

Note: eCTAS Facility Role Administrator details are not updated via Facility Roles.

Note: Updates to contact details for ONE® ID-related roles such as Local Registration Authorities (LRAs) at your facility are done via established eHealth Ontario processes not via Facility Roles.